Privacy Policy
Last Updated: March 27, 2026
1. Introduction
Spartan Media LLC ("we", "us", "our"), operating as SpartanComm, respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our unified communications platform and services.
2. Information We Collect
- Account Information: Name, email address, phone number, company name
- Communication Data: Call logs, SMS messages, WhatsApp messages sent through our platform
- Device Information: SIP device identifiers, IP addresses
- Usage Data: Login times, feature usage, platform interactions
- Payment Information: Billing details processed through secure third-party payment processors
3. How We Use Your Information
- To provide and maintain our communications services (voice, SMS, WhatsApp)
- To send one-time passwords (OTP) and verification codes for account security
- To process transactions and manage billing
- To improve our platform and customer experience
- To comply with legal obligations
4. SMS/Text Messaging Program
Spartan Media LLC operates an SMS messaging program through its SpartanComm platform. By providing your phone number and opting in during account registration, service agreement signing, or by texting START to any of our business numbers, you consent to receive the following types of SMS messages:
- Account verification: One-time passwords (OTP) and security codes for login and identity verification
- Customer care: Appointment reminders, service updates, delivery notifications, and responses to customer inquiries
- Account notifications: Billing alerts, subscription updates, and service status changes
Message frequency: Message frequency varies based on your account activity and the services you use. You may receive multiple messages per day during active account use.
Message and data rates may apply. Please consult your mobile carrier for details on your messaging plan.
Consent is not a condition of purchase. You are not required to opt in to SMS messaging to purchase our products or services.
Opt-out: You can opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and no further SMS messages will be sent. Reply START to re-subscribe at any time.
Help: For help with our SMS program, reply HELP to any message, email support@espartan.net, or call +1 (703) 705-4977.
Carriers supported: Compatible with all major US carriers including T-Mobile, AT&T, Verizon, and others. Carriers are not liable for delayed or undelivered messages.
5. Data Sharing
We do not sell your personal information. We may share data with:
- Telnyx: Our telecommunications provider, to deliver voice, SMS, and WhatsApp services
- Supabase: Our database provider, for secure data storage
- Payment processors: To handle billing transactions
- Law enforcement: When required by law
6. Data Security
We implement industry-standard security measures including encryption, secure authentication, and access controls to protect your data.
7. Data Retention
We retain your data for as long as your account is active. Call recordings are stored for 90 days unless a longer retention is required by law or requested by you.
8. Your Rights
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Opt out of SMS communications
- Export your data
9. Contact Us
Spartan Media LLC
Email: support@espartan.net
Phone: +1 (703) 705-4977
Website: https://espartan.net
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.